Hotel Urh Palacio De Oriol - Santurtzi

Lovely pet-friendly amenities but our room had badly stained furniture that felt unclean.

The hotel was exceptionally clean with magnificent location close to the centre of Bilbao and luxurious rooms. We got a room with a tub. The view was stunningly beautiful, the service was good!

We liked great and fantastic location!!

This property was immaculately clean and pleasant. The room was fairly quiet with harbour view, wardrobes plus comfortable beds and the breakfast was superb. The staff were very kind, with extra attention to the details.

The hotel is just a 15-minute drive from the ferry port. The staff was really friendly and helped with all my questions. The gym facilities were great for a quick workout too. It was super clean and the food was reasonably priced.

the parking spaces were a bit tight.

i booked a double room for 2 nights and had an excellent stay. the food was high quality - a great selection of options. location: the hotel was near the train stations and the port. the most important was the staff - welcoming and polite people.

The hotel staff was knowledgeable and pleasant. The room was spotless and fancy and it had a hair dryer, guest toiletries and bath sheets, that's cool. The service provided there was very good.

Pet-friendly amenities

Breakfast buffet absolutely top

Directly below the rooms there is a busy railway line with a stop directly at the hotel. Until midnight and from early in the morning no stay/sleep with open window possible.

Mr. Miguel, the manager of the hotel, offered us another room after 2 nights because we were located on the first floor and were constantly disturbed by trains. Thanks again for help and attention.

The bar in the open could have been great if not for staff who were very overwhelmed. We had to wait forever. Very weak for a 4* hotel.

fine views from the balcony make it worthwhile

great location, spacious rooms

limited room service

Despite the listed building, everything is top renovated. The staff was very nice. The Metro to Bilbao is easy to reach.

The hotel is close to the train track, so you can hear the corresponding noises. Since everything else was fantastic, we didn't mind.

We had the junior suite. Super room, great terrace and a fantastic bathroom. We would book it again and again. Good restaurant right on-site. With metro you could also simply get to Bilbao.

The cleanliness left a lot to be desired. They really need to do something. That is a pity because the room was so great.

We enjoyed the spacious room with a cozy terrace. The kids had a blast playing in the playground, and the pet-friendly amenities were a good surprise. The hotel's beautiful architecture.

For dads, it would be great if the restaurant offered a more kid-friendly menu. At times, the staff seemed overwhelmed, lacking attention during busy periods.

Like the looks from the outside, but the noise from the street was unbearable all night long. Not to mention the staffs' lack of attentiveness in the restaurant. They could hardly be bothered to accommodate my needs. I also expected a room upgrade for the troubles, but was treated like every other guest. Absoluteley unacceptable!

Had a superior room which was large with seating area and view of the town/port. Provided a kettle for making drinks in the room. Good breakfast. Close to Metro station for transport into Bilbao. An easy 10 minute drive to the Brittany Ferries terminal.

Parking was expensive, which was annoying as there was really no alternative, and hotel was not cheap to start with.